Responsible Gambling at Pinco Casino
Our Player Care Philosophy
At Pinco Casino, we believe that gambling should always remain a form of entertainment and never negatively affect a player’s well-being. We are committed to promoting responsible gambling practices and providing practical tools that help players manage their activity and stay in control.
This policy explains the measures available to prevent problem gambling and the support options for players who may need assistance.
Understanding Healthy Gambling
Responsible gambling starts with awareness. If gambling begins to interfere with your personal life, finances, or emotional health, it may be time to pause and reassess your habits.
Personal Awareness Check
Ask yourself the following:
- Do you feel the urge to gamble more than you originally planned?
- Have people close to you raised concerns about your gambling?
- Do you feel uneasy or disappointed after gambling sessions?
- Do you gamble in an attempt to recover previous losses?
- Do you use gambling as a way to cope with stress or problems?
Evaluation Guide:
- No “Yes” answers — Low risk
- One “Yes” answer — Moderate risk; stay mindful
- Two or more “Yes” answers — Increased risk; professional help is recommended
Account Protection Tools
Pinco Casino provides multiple tools to help players manage and limit their gambling activity.
Self-Exclusion
Self-exclusion allows players to block access to their account for an extended period. During this time, gameplay is disabled and promotional communication is stopped.
Self-exclusion options include:
- 1 year
- 3 years
- 5 years
- 10 years
- Permanent exclusion
To activate self-exclusion, visit your account settings or contact us at:
📧 [email protected]
Self-exclusion periods cannot be reversed or shortened once applied. Permanent exclusions are final.
Cooling-Off Breaks
For short-term control, players may choose a cooling-off period that temporarily disables access to gambling features.
Available durations:
- 24 hours
- 7 days
- 1 month
- 3 months
Cooling-off can be activated directly through your account, with automatic reactivation once the selected period expires.
External Support Services
If you feel that gambling is becoming difficult to manage, we strongly encourage reaching out to professional organizations that specialize in gambling-related support:
- GambleAware — www.begambleaware.org
- GamCare — www.gamcare.org.uk | Helpline: +44 845 6000 133
- Gamblers Anonymous — www.gamblersanonymous.org
- Gambling Therapy — www.gamblingtherapy.org
These services provide confidential advice, counseling, and support groups internationally.
Age Verification & Access Control
Pinco Casino strictly enforces a minimum age requirement of 18 years. Age verification checks are carried out during registration and financial transactions. Accounts linked to underage activity will be permanently closed.
To prevent access by minors or excluded individuals, we recommend installing access restriction software such as:
- Net Nanny
- CyberPatrol
- GamBlock
Responsible Gambling Guidelines
We encourage all players to follow these best practices:
- Set spending limits before playing
- Do not attempt to chase losses
- Define clear time limits for each session
- Avoid gambling when tired, stressed, or under the influence
- Take regular breaks
- Maintain only one account per player
Responsible Gaming Support
If you have questions or need help activating responsible gambling tools, our dedicated support team is available to assist you.
📧 Email: [email protected]
All communications are treated as confidential, and your well-being is always our priority.